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Wednesday, January 21, 2015

THE "RIGHT" AND "WRONG" OF DESIGN

BRYCE ON MANAGEMENT

- Why we need methodologies to support our work effort.

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.

People ask me why I seem to be "black and white" on so many issues. Two reasons come to mind: first, I learned early in school that you do not get credit for making a mistake. If this has changed, please let me know. Second, the nature of my work in the information systems world has taught me there are right ways of doing things, as well as wrong ways. I am also not embarrassed to admit, "I do not know," when I am unsure of myself, and will endeavor to find the answer. Failure to admit this is a sign of weakness, as is fabricating an excuse or leading someone down the wrong path.

In the many industries I have consulted with, I have learned there are right ways and wrong ways for conducting business:

* In manufacturing, there are defined methodologies for assembling just about any type of product, be it electronics, automobiles, ships, jet engines, or jets themselves. If the manufacturing sequence is not performed correctly, quality will suffer and defects will likely ensue.

* In the restaurant business, there are defined methodologies for cooking and customer service. If the cook mixes up the sequence of the recipe, believe me, you won't want to eat it.

* The construction industry is no different. Regardless of what you are building, there is a defined sequence of tasks. As a hint, when you are building a house, it is generally a good idea to lay the foundation before you start constructing the roof.

* In information systems, you better have a clear understanding of the information requirements before designing the business processes, data base, work flows, and software. Unfortunately, most systems projects are doomed from the outset as they skip over requirements and begin to program almost immediately.

The lesson here is simple; if you perform the wrong task at the wrong time in a methodology, you are doomed. As any craftsman can tell you, it is not so much about the tools you use as it is about the methodology. Skipping steps represents a calculated risk to the success of a project. Believe it or not, people in the systems field fail to comprehend this simple concept. They are convinced specifying requirements and performing the steps for design is a colossal waste of time, with the the real work being in programming. This is like suggesting we build a bridge without first studying the problem and laying out the architectural plans; that the builders should show up at the job site and begin hammering and cutting the pieces of the bridge together without a set of blueprints. Let's face it, if we built bridges in the same manner as we build systems in this country, this would be a nation run by ferryboats.

There is a science to building just about anything, be it a skyscraper, a bridge, an automobile, or an information system. It is all based on proven principles of design, it is hardly an artistic endeavor. This is not to suggest design is void of creativity; hardly, but a science is teachable and does not rely on a person's intuition. Basically, it requires discipline which is something sorely lacking in the IT industry where people prefer "shooting from the hip" as opposed to learning the proper mechanics of a methodology.

As an aside, I have a friend in the art world who teaches illustration at a Midwest College. He too appreciates the need for methodology. As he adamantly instructs his students, it is not simply about starting to draw an illustration using paper and pencil, but the necessary steps for producing a proper graphic. So you see, even in the artwork there are "right" ways and "wrong" ways for doing something. It's called a "methodology."

Yes, it really is that "black and white." Next question?

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com
For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  WHY DO WE TOLERATE INCOMPETENCE? - Have we become too apathetic to fight back?

  - Believe me, we're not alone in not knowing.

Listen to Tim on WJTN-AM (News Talk 1240) "The Town Square" with host John Siggins (Mon, Wed, Fri, 12:30-3:00pm Eastern); WZIG-FM (104.1) in Palm Harbor,FL; and KIT-AM 1280 in Yakima, Washington "The Morning News" with hosts Dave Ettl & Lance Tormey (weekdays. 6:00-9:00am Pacific). Or tune-in to Tim's channel on YouTube.

Monday, January 19, 2015

DOES AMERICA KNOW HOW TO COOK?

BRYCE ON LIFE

- Believe me, we're not alone in not knowing.

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.

I have heard a lot of women make the observation the art of baking is dying, that most young people no longer know how to make a loaf of bread, cookies, cakes or pies. There is nothing from "scratch" anymore. I also suspect roasting a chicken or turkey is on the decline. Frankly, I cannot think of anything simpler, but it has become commonplace to purchase roast turkey dinners from grocery stores like Publix and Kroger, as opposed to cooking it yourself. Traditional comfort foods are also disappearing, such as salisbury steak, beef tips and noodles, pork tenderloin, pot roast, chipped beef on toast (SOAS), flank steak, turkey tetrazini, pot pies, or chicken a la king. Soups, stews and chile are also disappearing in favor of canned substitutes. Likewise, fruits and vegetables are seldom cooked fresh, such as brussel sprouts, cauliflower, asparagus, broccoli, snowpeas, etc. As for me, I love stir fried vegetables, particularly in the summer time. Alas, not many people make it anymore, regardless how quickly it can be prepared.

Older people are inclined to cook, but not young people. America is evidently not alone in this regards as I am hearing similar stories from Japan and the Philippines, and I suspect elsewhere around the globe.

There are several reasons for this, the most obvious of which is time limitations. After you have worked all day, you hardly feel up to cooking at night. Even if they have the time to cook, they are unlikely to do so claiming their mothers never taught them. Because parents didn't assign chores to their offspring in the kitchen, they didn't pass along the knowledge and traditions of cooking. To my way of thinking though, here is another example of how technology is influencing our behavior. Since most foods are now available in pre-prepared form, or they can be purchased "ready to go" at a fast-food restaurant, they have grown dependent on such things as microwaves, cooking pouches, frozen food, and white bags. The idea of a "home cooked" meal is rapidly becoming a thing of the past, and with it goes basic nutrition.

This explains why "family style" restaurants and diners are slowly disappearing. Because our youth have grown up learning to eat on the run, they are more inclined to gravitate to Pop Tarts, hamburgers, french fries, and chicken tenders. The idea of sitting down to a complete meal is simply a foreign concept to them, hence such restaurants are closing their doors one-by-one.

So, is cooking doomed to extinction? Hopefully not. I would argue young people would love to cook, if someone took the time to teach them. The problem is, nobody is doing so. They do not need anything extravagant, just the basic mechanics. I have a friend who owns a family-style restaurant and I am encouraging him to put on some classes at night for young people. Such courses should include such things as how to layout a kitchen, what are all of the basic tools to use, along with how to clean and maintain them. It should also discuss how to shop, and discern what is good and bad (spoiled), how to cut and chop, and some basic meals to live on. The idea would be to encourage them to learn the joys of cooking. As simple as this sounds, it would be a Godsend to young people embarking into the work force. As I tell my friend, it would also be a good way to encourage patronage at the restaurants.

The reason why family style restaurants are declining is not because our tastes are changing, but because of our growing reliance on technology. If we become too addicted to technology, can "Soylent Green" be far away? As for me, I am certainly not an expert in the kitchen but I have always been willing to learn. For me, the biggest challenge was to prepare a full turkey dinner. True, it was a lot of work, but I discovered it was also a lot of fun.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  THE "RIGHT" AND "WRONG" OF DESIGN - Why we need methodologies to support our work effort.

LAST TIME:  WHEN ARE WE "ON OUR OWN"?   - I thought the magic number was 18?

Listen to Tim on WJTN-AM (News Talk 1240) "The Town Square" with host John Siggins (Mon, Wed, Fri, 12:30-3:00pm Eastern); WZIG-FM (104.1) in Palm Harbor,FL; and KIT-AM 1280 in Yakima, Washington "The Morning News" with hosts Dave Ettl & Lance Tormey (weekdays. 6:00-9:00am Pacific). Or tune-in to Tim's channel on YouTube.

Friday, January 16, 2015

WHEN ARE WE "ON OUR OWN"?

BRYCE ON LIFE

- I thought the magic number was 18?

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.

Last month I was reading about a 21 year old New Jersey woman, Caitlyn Ricci, who sued her parents to pay for her college tuition. Evidently, the family had a stormy past; her mother Maura McGarvey, an English teacher, and Michael Ricci, a high school basketball coach, are divorced and remarried to others. The mother raised Caitlyn in her house until she was 19, whereupon she was turned out for not living by the rules of the house, such as getting a job, performing chores around the house, and going to school. It gets even muddier when you consider Caitlyn's paternal grandparents are helping her, thereby suing their own son.

Surprisingly, a judge found in Caitlyn's favor; for the parents to pay her tuition, citing a 1982 New Jersey landmark case where the court ruled divorced parents are responsible for providing for their children’s education. It should be noted, Caitlyn hasn't lived with either of her parents for the last two years and refuses to have any contact with them. Nonetheless, the parents have been ordered to pay $16,000 for her tuition at an out of state school, Temple. Regardless of the judge's decision, the father vows not to pay the fee and face contempt charges instead. Understandably, a lot of parents across the country are rallying behind the parents.

This case was similar to the 2013 Rachel Canning case, also from New Jersey. The case made headlines as Rachel sued her parents for college tuition. Like the Ricci case, the family suffered from some severe squabbles regarding the daughter's conduct at home, and her choice of boyfriend. She later dropped the suit. However, Rachel was back in the news recently, receiving a domestic violence restraining order against the same boyfriend her parents disliked earlier.

Three things come to mine when I read of such cases:

First, we now live in an age where it is difficult to discipline our children, thanks in large part to anti-corporal punishment laws. If the parents own the house, the children are under their rule, not the other way around. I obviously do not know the family dynamics of the Riccis and Cannings, but there is clear evidence there is a breakdown in the family unit. I suspect the parents waited too long to discipline their children. Now they are paying for it.

Second, a college education is a privilege, not a right. If it was an entitlement, the public would be paying for it. They do not, which is why I am puzzled by the 1982 New Jersey law.

And finally, I thought you were recognized as an adult or, at least, of legal age when you turned 18 years old. I even went so far as to look it up:

18 - Age of maturity - (except Alabama (19), Nebraska (19 or upon marriage), Puerto Rico (21) and Mississippi (21))
17 - Age of criminal responsibility
14 - Minimum age to work, 18 - Unrestricted
18 - Marriage
16-17 - The age by which you can leave school (this varies from state to state)
18 - Voting age
21 - Drinking age

Again, this makes me wonder why the parents are being blackmailed into paying for Caitlyn Ricci's college tuition. She is obviously recognized as a mature independent adult. If she can hire an attorney for such proceedings, she can certainly find the means to pay for her tuition on her own. This case should be thrown out of court. I fail to see how a judge can order the parents to pay for their children if they are legally recognized as "on their own."

Maybe there is something unique to New Jersey that brings out the worst in people. Then again, maybe we should just file this story under, "Attorneys Gone Wild."

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  DOES AMERICA KNOW HOW TO COOK? - Believe me, we're not alone in not knowing.

LAST TIME:  YOUR DUTIES AS AN EMPLOYEE  - It is more than what is written on paper.

Listen to Tim on WJTN-AM (News Talk 1240) "The Town Square" with host John Siggins (Mon, Wed, Fri, 12:30-3:00pm Eastern); WZIG-FM (104.1) in Palm Harbor,FL; and KIT-AM 1280 in Yakima, Washington "The Morning News" with hosts Dave Ettl & Lance Tormey (weekdays. 6:00-9:00am Pacific). Or tune-in to Tim's channel on YouTube.

Wednesday, January 14, 2015

YOUR DUTIES AS AN EMPLOYEE

BRYCE ON BUSINESS

- It is more than what is written on paper.

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.

In the corporate world, when we join a company, we are normally presented with several documents from the Human Resources department which we are asked to sign. As a newcomer, you would be wise not to rush through this process and review each document carefully. If you have questions, ask. You do not want to be surprised if a problem arises during your employment or afterwards as an ex-employee.

Among the papers are such things as a Policy Manual (aka, "Employee Handbook") which contains the official rules and regulations employees must adhere to in a company. It includes such topics as Employment, Pay Practices, Benefits, Absence from Work, and Personal Conduct.

There may also be such things as a formal job description, a Code of Ethics describing the morality of the company, a non-compete clause which prohibits you from competing with your employer in the future, and possibly a non-disclosure form stating you will protect the company's intellectual property.

The paperwork may appear overwhelming, but it is intended to protect the company against employees from violating policy. Beyond this, there are other undocumented duties you would be wise to observe:

* A job description may specify your duties and responsibilities, but it is assumed you will do so to the best of your ability, not your worst or even mediocre. If this means putting in a little more time than normal, than so be it. If you join a company and put forth minimal effort, you are violating your duties and becoming an unwanted burden on the company.

* You should remain loyal to your superiors and, as such, refrain from undermining your manager. If you are unhappy with the manager, ask for a transfer or exit the company's employment, but do not malign your boss until you have left. I realize there are many incompetent managers out there, but you owe your allegiance to the person(s) who employee you. In other words, you are not being paid to badmouth your boss.

* Pursuant to the last point, beyond your manager, resist the temptation to spread rumors and false innuendo. It is wise to conduct yourself professionally, thereby earning the respect of others. This includes acting and looking professional, keeping your work area clean, and helping others.

* Resist the temptation to engage in political battles with others. Undoubtedly, politics will be found in the workplace and your survival may require you to be sensitive to it, but do not lower yourself to the level of your detractors. If you've got a problem, take it to your boss and ask for advice. If your boss is a part of the problem, look for advice either from a higher level or the HR department.

* Constantly look for ways to improve yourself, thereby becoming invaluable to the company. Do not assume the company will pay for your education, this is something you must demonstrate initiative. If possible, participate in trade groups, take supplemental training courses, get certified, read trade related periodicals and books, or perhaps go farther and write a research paper for publication. In most cases, if companies understand you are trying to improve yourself, they will support you and will likely pay for some of your expenses. At the very least, they will recognize your potential and endeavor not to lose you.

The duties and responsibilities as spelled out in your job description is one thing, but companies are looking for you to go beyond them. In other words, fulfilling your duties means to go beyond what is in black and white. If you want to make yourself invaluable, go above and beyond the call of duty. In the process, you'll make your company a better place to live and work, not just for you but for everyone.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  WHEN ARE WE "ON OUR OWN"? - I thought the magic number was 18?

LAST TIME:  WHY DO I HAVE TO TAKE THIS COURSE?  - "I'll never use it in the real world, will I?"

Listen to Tim on WJTN-AM (News Talk 1240) "The Town Square" with host John Siggins (Mon, Wed, Fri, 12:30-3:00pm Eastern); WZIG-FM (104.1) in Palm Harbor,FL; and KIT-AM 1280 in Yakima, Washington "The Morning News" with hosts Dave Ettl & Lance Tormey (weekdays. 6:00-9:00am Pacific). Or tune-in to Tim's channel on YouTube.

Monday, January 12, 2015

WHY DO I HAVE TO TAKE THIS COURSE?

BRYCE ON EDUCATION

- "I'll never use it in the real world, will I?"

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.

An old friend in Versailles, Kentucky recently wrote to me. He is a High School math teacher who is tired of hearing the question from his students, "Why do I have to take this course? I will never use it." This, of course, is a common lament heard by teachers around the world but it seems to be growing in intensity. Students pose the question as they believe it will have no bearing on their lives, particularly due to technology.

Some people question why their children have to memorize multiplication tables since there are so many calculators embedded in computers and smart phones. This would also suggest the end of the slide rule and the abacus. Others question the need to teach spelling as spell checkers will automatically correct errors, and speech recognition software can be used to read text. I guess the future of printed books is dim, right?

The reason for learning these basic concepts is simple: so people do not become dependent on a particular technology and can carry on manually, and; so they can appreciate the effect of technology. To illustrate, I taught system design for many years. My students learned to define information requirements, and from these specifications, decompose a system into its business processes, work flows, and software. The exercises were conducted manually and in teams. At the end, they had produced a complete system design, all remarkably similar. Afterwards I would then show them how this process could be automated using deductive reasoning. When the computer generated the system design, they understood completely what it had done. Not surprising, the computer produced design was no different than the human's. Again, the intent was to teach the principles and mechanics so they could do it themselves, and so they could appreciate the need for automation.

The obsession with technology though is becoming overbearing. For example, computer graphics programs are having an adverse effect on illustration and artwork in general. Computer Aided Design (CAD) has become an integral part of drafting and blueprinting. Interestingly, I know of a helicopter firm which lost power at its headquarters. Consequently, the company came to a complete standstill, particularly in the engineering department where draftsmen had no idea what to do without the aid of their computers. As an aside, I do not believe any of them understood what a "French Curve" was.

When I was young, I was proud to master the multiplication tables. As kids, we turned it into a competitive game. I also developed my love for reading at the local library. The ability to grasp concepts and ideas is essential for human curiosity, creativity and problem solving. By becoming dependent on technology though, we arrest our mental development. It's one thing to implement technology based on concepts we grasp, quite another to effectively use technology without an understanding of the concepts. By doing so, we will not challenge the results produced by technology, thereby leaving us exposed to critical error.

So, to the students of my friend's high school class in Kentucky, "Why do you need to take this course?" No, you may not need it in your professional lives, but you need it to become a thinking and active member of the human race. Even though technology may do the work for you, these classes are critical for your personal mental development. It ultimately provides you with the ability to "carry on" when your technology fails you.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  YOUR DUTIES AS AN EMPLOYEE - It is more than what is written on paper.

LAST TIME:  CULTIVATING A CULTURE OF FEAR AND ANGER   - The tactics of the left.

Listen to Tim on WJTN-AM (News Talk 1240) "The Town Square" with host John Siggins (Mon, Wed, Fri, 12:30-3:00pm Eastern); WZIG-FM (104.1) in Palm Harbor,FL; and KIT-AM 1280 in Yakima, Washington "The Morning News" with hosts Dave Ettl & Lance Tormey (weekdays. 6:00-9:00am Pacific). Or tune-in to Tim's channel on YouTube.

Friday, January 9, 2015

CULTIVATING A CULTURE OF FEAR AND ANGER

BRYCE ON POLITICS

- The tactics of the left.

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.

It is not much of a secret American liberals are not proponents of Capitalism; they do not see it as fair and, instead, there should be a redistribution of the wealth, from the rich to the poor. It is also not much of a secret they abhor American exceptionalism; that we owe certain minorities of our country and the world an apology for our sense of Manifest Destiny. They also seem bent on eliminating God from our culture, steadfastly banning it from schools, government institutions, removing the Bible wherever possible, and censoring the clergy (see Houston). It is also no secret liberals want to replace the U.S. Constitution with something more modern and less restrictive in terms of rights. And finally, the latest twist is to undermine our jurisprudence system in order to allow thuggery to flourish and undermine the safety of the public. By doing so, they wish to radically change the American way of life and make it more dependent on government.

To get their way, the left's tactics are simple: create a culture of fear and anger in the populace by falsifying facts, spreading innuendo, and establishing false perceptions in the minds of the public. For example, global warming was presented as a legitimate problem, but has since been debunked. The alleged "War on Women" was designed to raise the ire of female voters; this is simply not true but many people fell for it. Also vilified is energy, the rich, big business, and the CIA. Even our history is being challenged and distorted to suit the liberal agenda through such college text books as Howard Zinn’s, "A People’s History of the United States." It is also becoming more common for college professors to undermine American values, such as asking students to recite an anti-American pledge of allegiance.

The question thereby becomes, are the people being maligned truly perfect, both those in the past and the present? Of course not, as humans we make mistakes but we must persevere and move forward. Yes, some of our mistakes are embarrassing but we should learn from them. In hindsight, would we have done things differently if we were in their shoes? As someone who studies history, there are many events from yesteryear we are not fit to judge, such as Columbus' landing on the continent, the American Revolution, Stephen Austin's colonization of Texas, President Polk's war with Mexico, Harry Truman's decision to drop the Atomic bomb on Japan, to mention but a few. These people considered all of the variables of the day, made what they considered to be the best decision, and put their best foot forward. This country would likely not be here if we tried to consider every trifling variable before making a decision. Time would not permit it.

Now we are engaged in a racial debate resulting from the death of Michael Brown in Ferguson, Missouri, and Eric Garner in New York. In both incidents, there was nothing to indicate racism had anything to do with their deaths. Yet, the media, the President and others are using this to fan the flames of racism and create a "War on Whites." White Americans are being asked again to be ashamed of the color of their skin and made to feel guilty for the slavery of the 18th and 19th centuries. There has even been rumblings to ban Irving Berlin's classic holiday song, "White Christmas," from the airwaves as it may be construed as racist. Nuts.

Why has this suddenly emerged at the forefront of the news? Let us not forget the President lost badly in the mid-term elections; thereby refuting his policies. He now desperately needs something to rally his base and make him relevant again. What better than racism? Despite the Grand Jury decisions, the President has instructed his Attorney General to pursue investigations for the violation of Civil Rights. In other words, he does not accept the Grand Jury system.

The real victim here is the disregard for law and order. The President and Mayor de Blasio of New York would have us believe the police regularly practice racist tactics and are not to be trusted. In reality, the money earmarked for retraining the police would be more wisely spent helping to promote the family unit and moral values of the black community. Instead of promoting racism, the President should be promoting family values and respect for the laws he is sworn to uphold.

Reason no longer has a bearing in today's world, the truth must be sacrificed. No lie is considered too big or too small to alter the perceptions of the people. Even political correctness is intended to train the populace accordingly. However, the culture of fear and anger cultivated by the left is dangerous. Now, through social media, protesters and rioters are better organized and can communicate more effectively. It also provides the means to trigger a revolt on no less a scale as the Arab Spring of 2012. This would make the 1965 riots of Watts seem miniscule by comparison, as with other protests of the late 1960's. And with law enforcement falsely maligned as the bad guys, the attacks against them will be vicious.

So, here we reside in a land of lies, a country consisting of willing pawns who no longer trust the rule of law, the rights of others, and respect for authority. The reason for this culture of fear and anger is simple; divide and conquer. The intent is to create doubt and make us feel ashamed of ourselves and our country. At the very least, new allegiances are being formed as well as a new sense of right and wrong. It is also an ideal formula for anarchy.

To be forewarned is to be forearmed.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.

Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  WHY DO I HAVE TO TAKE THIS COURSE? - "I'll never use it in the real world, will I?"

LAST TIME:  MOVING FROM THEORY Y TO THEORY X  - Transforming a company from empowerment to dictatorship.

Listen to Tim on WJTN-AM (News Talk 1240) "The Town Square" with host John Siggins (Mon, Wed, Fri, 12:30-3:00pm Eastern); WZIG-FM (104.1) in Palm Harbor,FL; and KIT-AM 1280 in Yakima, Washington "The Morning News" with hosts Dave Ettl & Lance Tormey (weekdays. 6:00-9:00am Pacific). Or tune-in to Tim's channel on YouTube.

Wednesday, January 7, 2015

MOVING FROM THEORY Y TO THEORY X

BRYCE ON MANAGEMENT

- Transforming a company from empowerment to dictatorship.

(Click for AUDIO VERSION)
To use this segment in a Radio broadcast or Podcast, send TIM a request.


Not long ago I wrote on the three fundamental styles of management, "Theories X, Y, Z." In a nutshell, Theory X represents top-down autocratic rule (e.g., micromanagement); Theory Y represents a bottom-up philosophy where workers are empowered to take on assignments and supervise themselves, and; Theory Z encourages mutual trust between workers and management, and promotes cooperation as opposed to competition.

Locally, I am watching a distributor of manufacturing supplies change its corporate culture from Theory Y to X, and it is a bit disheartening to witness. The distributor is a sales/service outlet for a nationwide chain that has been in existence for 60 years. With the passage of time, a new line of management has emerged which is changing the company to its very roots.

Prior to the latest management regime, the franchise felt empowered, regularly made or exceeded sales quota, and developed a good reputation for service with their customers. Employee morale was good, the staff felt confident and the facilities were kept spotless, particularly the warehouse. On the corporate website they touted their commitment to their customers, such as being highly responsive and offering quality and professional service.

At one time this was true, but over the last year, as the management team changed, policies changed and the company embraced a strong Theory X form of government whereby everyone was managed by some form of metrics. Remarkably, cash flow and customer service was not included. Instead of analyzing sales volume, they focused on product brands sold, number of cold calls made, and telephone calls. There was no interest in product overhead being stored in the warehouse, or length of time. Nor was there concern if there were enough supplies available to adequately accommodate customers within the territory. Veteran sales and support people were demoted to make way for a younger generation with far less experience. Beyond all this, it was made vividly clear to the staff they were to make no decision without the approval of management.

This led to a noticeable decline in morale as employees felt powerless and afraid to make a decision. Consequently, customer service suffered radically. Shipments were sent slowly, sometimes not in accordance with purchase orders. Frankly, employees couldn't care less. Sales also suffered as the sales staff felt encumbered as to what they could or could not sell. Slowly, a paralysis set in. Not surprising, the employees became apathetic towards their work, the office took on a sloppy appearance, particularly the warehouse, and workers began to move on to other companies.

Whereas employees before felt empowered and in control of their destiny, now they felt useless and their jobs meaningless.

From an outsider's perspective, it appeared management was setting up the company for failure and takeover by a competitor. The reality though was the young management team honestly believes this bean counter approach to management will work. Maybe they are right, but it is certainly not the type of company I would want to work for. It is very dehumanizing. Then again, young people graduating from college do not know any better and may readily adapt to such a culture. Until the transition is complete, the company will remain in limbo. The question then becomes, how long will their customers accept this? I suspect not for long. Already, sales have slowed radically and customers are transferring to other companies where they are empowered and allowed to make their own decisions.

I'll be curious to see if the company can survive another year.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is a writer and the Managing Director of M&JB Investment Company (M&JB) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:   timbryce.com

Like the article? TELL A FRIEND.









Copyright © 2015 by Tim Bryce. All rights reserved.

NEXT UP:  CULTIVATING A CULTURE OF FEAR AND ANGER - The tactics of the left.

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