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Monday, May 17, 2010

WHAT EVER HAPPENED TO CIVICS?

Something you don't hear much about anymore in American classrooms is "Civics" which was intended to teach the basic duties and responsibilities of citizens. Sometimes the class was called "American Government" as well. Regardless, the intent was to teach the mechanics of our government and citizenship. Unfortunately, you don't hear too much about Civics anymore, which is a pity as I believe there are a lot of people operating without even a basic understanding of what is going on in this country. This is why I believe everyone should be certified to be a citizen rather than just by birth right.

In my Civics class, we discussed the various branches and levels of government, how legislation was processed, serving on juries, and of course the Declaration of Independence and U.S. Constitution. The Declaration is a pretty impressive document, but to me, the Constitution is one of the most brilliant inventions ever devised by man, particularly when you consider the political climate of the time when it was written. Its three branches of government, with its checks and balances, was a bold experiment, yet, when you read it, you are struck by the simple common sense embodied within it.

James Madison is generally regarded as the "Father of the Constitution" as he took the lead in its development. Madison's education concentrated on such subjects as languages, philosophy, and speech. His studies also included a few law classes, but he never gained admission to the bar. So, here you have the principal author of our government's most important document who is more skilled in communications than in law. This is in sharp contrast to today's Congressmen who are more likely to be lawyers as opposed to any other occupation. Consider this, the original U.S. Constitution was written on just four pages, less the Bill of Rights which was handled separately. Admittedly, these were rather large pages by today's standards, but it was still four pages in length. Compare this to the recent Health Insurance Reform Bill which was over 2,000 pages long; even the summary was 121 pages. It kind of makes you wonder what today's Congress would have produced had they been charged with Madison's responsibility. I can't help but believe I would prefer the simplicity and directness of Madison's version instead.

As an aside, I find it rather strange the Constitution has become an icon associated with conservatism in this country. It should be a symbol for all of us.

One of the most important lessons stressed in my Civics class was the need for people to become active and responsible citizens. It didn't preach disobedience, treachery or anarchy, although this was certainly described. Instead, it discussed the duties of the citizens such as enacting changes through peaceful means, e.g., the ballot box. When I go to my polling station today, I get the uneasy feeling that a lot of people do not know what they're doing there and what they should be voting for or against. To me, this is downright scary.

As I've mentioned in the past, people take their civic responsibilities too lightly. Most are uneducated. In the absence of a bona fide Civics class, people should be required to at least pass the citizenship test as published by the Immigration and Naturalization Service.

More than anything, our Civics class taught us that citizenship is something to be prized, and not taken for granted. Unfortunately, I don't think it's this way anymore, which is why we have a general flippant attitude towards government and a belief that "someone else is pulling the strings." Interestingly, it is the American public that still pulls the strings, but with the passing of such things as Civic classes, we've forgotten how to do it.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.

Friday, May 14, 2010

BACKING UP THE TRUCK

We have an expression we use around the office whenever we discuss a new idea and someone impulsively acts on it without first thinking it through, we call it "backing up the truck." This came about several years ago when we were discussing a publicity idea to promote our I.T. related products. Basically, we were thinking of writing a series of white papers on various subjects and mailing them to our customers and key contacts in the industry (e-mail was still in its infancy). At the time, everyone at the meeting agreed it was a good idea but we should sleep on it over the weekend. However, one of our guys took the initiative of calling a paper supplier and, lo and behold, on Monday morning a delivery truck backed up to our offices with a couple of skids of paper. We were all bewildered why the person ordered the paper before a decision had actually been made, hence the expression.

"Backing up the truck" obviously represents a "leap before you look" type of impulsive behavior and, unfortunately, we see too much of it in the corporate world. I think it might be caused by the highly competitive nature of corporate politics whereby people try to scratch and claw their way to the top and seize on any opportunity for recognition. Yes, it is necessary to respond in a timely manner to the pressures of business, but companies can ill-afford a knee-jerk reaction to every problem or opportunity.

Another reason for it may be that we have raised a generation of people who only understand instant gratification and cannot plan their lives beyond 5:00pm. This would suggest they have learned to operate in a constant "fire fighting" mode of operation whereby they react as opposed to plan. In other words, "backing up the truck" is a natural part of their corporate culture.

If the wrong decisions are made, a "backing up the truck" form of behavior can be both costly and destructive. If you are a one-man operation and have supreme confidence in your judgment, than it might be a suitable form of behavior. As for me, I like to think things through. For example, rarely do I ever write and publish an article on the same day, regardless of the easy-to-use publishing tools now available. I have made it a policy to sit on an article for at least 24 hours (including this column), to give me a chance to think about it over night and look at it with a fresh perspective on the following day. I can't think of a time when I didn't make a modification to an article as a result of this process, be it large or small. I am therefore more confident in what I am presenting to my readership.

When I fly, I like to see a pilot with a little gray hair. It's not that I have anything against younger officers, I just feel more comfortable knowing there's someone in the cockpit who has been around the block a few times, and has the experience to consider all of the alternatives before making a decision, such as Capt. "Sully" Sullenberger. There's no substitute for experience.

By the way, in our "backing up the truck" example, cooler heads prevailed and the skids of paper were returned to the vendor the next day.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.

Wednesday, May 12, 2010

WHY PROJECT MANAGEMENT FAILS

In all of my travels, I often run into companies who ask the same question, "Why can't we get our act together? Why does Project Management routinely fail in our company?"

I don't believe a company's overall problems in Project Management can be attributed to a specific tool or technique (although some certainly do not help matters). Instead, I believe it is based on how important a company considers Project Management to be. If they believe it to be a vital part of the company's overall performance, it will be more successful than a company who considers it irrelevant. In other words, I view Project Management as an integral part of the corporate culture.

Let's consider the indicators of how a company values Project Management:

* LACK OF KNOWLEDGE - employees simply lack the basic knowledge of the mechanics of Project Management. I don't run into too many companies anymore with a total absence of knowledge in this regard. The conceptual foundation of Project Management has been around for a number of years. There is a multitude of training programs in Project Management, both at the college and commercial level. There are also several discussion groups on the Internet and professional associations dealing with this subject (e.g., the Project Management Institute of Newtown Square, PA). Hiring or contracting people with absolutely no knowledge of basic Project Management concepts is becoming a rarity.

* LACK OF ORGANIZATIONAL POLICY - the company has not adopted a formal policy for managing projects. Consequently, informal and inconsistent approaches to project management are used with mixed results. This is a much more common occurrence than finding a company devoid of knowledge in Project Management.

* LACK OF ENFORCEMENT OF POLICY AND PROCEDURES - even though a policy has been established, it is not enforced. As a result, inconsistent results emerge. If a standard and consistent approach to Project Management is devised by a company, it must be routinely policed in order to assure accuracy and uniform results. It is one thing to enact legislation, quite another to enforce it.

* LACK OF CONSIDERATION FOR THE MAGNITUDE AND COMPLEXITIES OF PROJECT MANAGEMENT AND ATTACK IT IN PIECE MEAL - People seem to naturally underestimate the magnitude of project management. For example, project planning involves defining work breakdown structures and dependencies which is a precursor to estimating, scheduling, reporting and control; estimating is a prerequisite to scheduling; time reporting impacts project estimates and schedules; resource allocation is based on availability of qualified people (skills inventory) and current project schedules; etc. There is an overwhelming number of software packages on the market attacking various aspects of Project Management, but very few addressing it as an integrated whole.

It must be remembered that project management is first and foremost a philosophy of management, not an elaborate set of tools and techniques, nor is it an administrative function. Rather, it is concerned with managing human beings towards the accomplishment of work (it is a "people management" function). As such, project management will only be as effective as the people who use it.

Ultimately, project management represents DISCIPLINE, ORGANIZATION, and ACCOUNTABILITY; which are three areas people seem to have a natural aversion to these days.

LET'S CONSIDER ALL THREE

DISCIPLINE - In the western world, people tend to resist discipline because some believe it inhibits creativity and personal freedom. As a result, teamwork is often sacrificed in favor of rugged individualism.

ORGANIZATION - Pursuant to discipline is the problem of organization. Again, in the western world, people prefer to maintain their own identity and organize themselves to meet their needs as opposed to the needs of the organization. There are also those who claim, "A cluttered desk is the sign of a brilliant mind." Hogwash. In contrast, I am a believer of the Navy's regimen whereby you either work on something, file it, or throw it away. This forces people to get organized. If we need more files, let's get them. A cluttered desk is a sign of a disorganized person. Shape up, or ship out.

ACCOUNTABILITY is an area people tend to rebel against the most. The approach to project management, as advocated by "PRIDE," ultimately represents visibility and responsibility to produce according to plan. Unfortunately, some people shun commitments and, instead, prefer to hide their activity, thereby they cannot be measured and evaluated. This is typically the reaction of people who are insecure. People who are confident in their abilities have no problem with the accountability issue.

REACTIVE VS. ACTIVE MANAGEMENT

The old adage, "If you do not make the decision, the decision will be made for you," is valid. This also sums up the difference between an active and a reactive manager. True Project Management requires an "active" manager, not "reactive." The active manager takes care of the problems before they happen. They plan on the future. The reactive manager deals with yesterday and waits until problems occur, then tries to take care of them. Today, more and more IT organizations find themselves in a constant "firefighting" mode of operation. Why? Because of a "reactive" management style. The "reactive" manager never seems to get ahead, yet probably enjoys the highest visibility in the company. As an aside, beware of your "firefighters," they are probably your chief arsonists.

Managers don't wait for things to happen, they make things happen.

HOW MUCH PROJECT MANAGEMENT IS NECESSARY?

Can the philosophies of project management be adopted and implemented by a single group of people for a single project? Yes. A department or division? Certainly. The entire company? Definitely. In fact, as the scope grows, communications improves and the philosophy is more consistently applied.

The scope of project management affects many people:

* The individual worker will prepare estimates and schedules, perform project work, and report on activities.

* The project manager will plan and direct the use of resources on projects, and solve problems.

* Department managers will administer resources and control projects within an area.

* Executive management will establish project priorities and monitor project progress.

Obviously, project management should not be restricted to a handful of people or projects. Dozens of projects may be active at any one time, involving hundreds of workers across departmental boundaries. Synchronization of the work effort is required to maximize effect and minimize confusion. Project management, therefore, should be viewed as a corporate philosophy as opposed to a technique used by a select few. Only when a standard and consistent approach to Project Management is adopted by a company will it become an integral part of the corporate culture. We will then hear less about why Project Management fails, and more of how the company is prospering.

"It is one thing to enact legislation, quite another to enforce it."
- Bryce's Law

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.

Friday, May 7, 2010

THE GLENN BECK BOYCOTT

Glenn Beck of the Fox News Channel has attracted considerable attention lately, not necessarily for what he has said, but for the advertising boycott of his show. Apple CEO Steve Jobs was the latest to sign his company up for the boycott. Whether it has truly had an adverse affect on Beck and Fox from a financial point of view is yet to be seen, but the boycott seems to have had little effect on their ratings which remains strong. It even seems the greater the outcry against Beck, the greater his numbers rise as more people tune in just out of curiosity as to what all the hubbub is about. This makes you wonder if boycotting truly works or if it can backfire on you.

In some cases, boycotting can indeed have a significant impact on a company. If it is generally believed a company is unfair, then, Yes, a boycott will undoubtedly succeed and force a company to change its policies. However, as in the Beck case, the motivation of those calling for the boycott is highly questionable. Here, it is NOT generally accepted the Beck program is unfair, but rather the opinion of his political opponents. And herein lies the Achilles' Heel of this particular boycott and why it will backfire in the face of the organizers. Both sides, left and right, recognize this as nothing more than a political scheme to discredit Beck. If anything, the boycott is causing him to gain strength and people to rethink their allegiance to those companies opposed to Beck. From this perspective, the decision to boycott Beck is going to cost the advertisers more than they had envisioned.

As for me, I am not a fan of Keith Overman, Chris Mathews, Rachel Maddow, Jon Stewart, or Bill Maher. Consequently, I elect to simply not watch their shows. If someone else wants to watch them, fine, but I don't threaten their advertisers with a boycott. My protest here is simply my viewership, and it seems this is the tactic Beck's opponents should have taken as opposed to a boycott that grows uglier for the organizers with each passing day. Evidently, I am not alone as Fox's viewership easily outpaces MSNBC, CNBC, CNN and HLN, especially during prime time. As the boycotters have not learned yet, viewership drives advertising, not the other way around. This makes me question the wisdom of companies advertising on shows with far fewer viewers than the Beck program.

You have to wonder what Beck's critics are trying to accomplish; to muzzle him or get him thrown off the air? If so, they have failed miserably. Since they couldn't affect Beck's viewership, they went after his advertisers instead, which is only going to cost the advertisers in the long run, not Beck. It will be interesting to see when they finally return, which will probably be done as quietly as possible. Until then, sorry Steve, I'm going to boycott the boycotters.

I guess what I'm getting at is there are two ways to subdue a barking dog; you can either beat him with a stick, at which time you run the risk of making it angrier and biting you, or you can leave him alone and attract less attention to the problem.

So, does boycotting work? Ask Glenn Beck; it works for him.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.

MOTHERS AND FATHERS DAY

I have never had much use for birthdays, a rather barbaric custom we invented to remind ourselves how old we're getting. I don't know about you, but I didn't have a heck of a lot to say about being born. It seems this is something parents should be celebrating rather than their offspring. Aside from my wedding anniversary, the only other holidays that have any meaning to me are Mothers Day and Fathers Day.

For some reason, I have always equated Mothers Day to Spring as we usually experience some fine weather regardless of where we lived. More importantly, it makes for an important family get-together, and something I think mothers tend to relish. Regardless if it is flowers and brunch or a dinner, mom's like to have their family around them on this day. Actually, it is not so much about a card or gift to them, it is just the thought of being remembered and loved that is important.

Many years ago when I was still in college, I drove 300 miles up to Buffalo, New York to see my grandmother on Mothers Day. I didn't have much back then, but it really didn't matter to her, she was just delighted I would take the time to drive up to see her. The only thing I could offer her was some much needed chores around the outside of the house, and to just sit and visit with her. We talked well into the evening and discussed just about everything. She cooked a wonderful dinner for us before I had to return to school. In other words, I couldn't have given her a better gift than simply my time and affection, and I think that's all any mother really wants.

I have told my children that I couldn't care less about any other holiday than Father's Day. They can forget everything else, but I ask them to remember me on this date as I think the world of them. Unlike Moms, Dads don't necessarily want or need a fancy meal or get together, although a bit of fishing or a ball game wouldn't hurt. A good joke and conversation doesn't hurt either.

Mothers and Fathers Days are not so much about commemorating a particular event, such as a birthday, as it is about appreciating a family relationship. Parents don't like to be forgotten, ignored, or taken for granted, all of which pains them greatly, particularly if they feel they had a healthy relationship with their offspring. As an aside, in my office I have Fathers Day cards made by my children back when they were in grade school. They're very important to me.

Although we all lead busy lives, it is nice to set aside a couple of days to remember our parents. My father has been gone five years now, and I was fortunate to have worked closely with him for many years. It was common for us to engage in arguments, not so much in the heat of battle, but to discuss an idea or thesis. I very much miss those lively debates, and him. On Fathers Day now, I take it upon myself to visit him at the cemetery. I guess you could call it a pilgrimage of sorts. He doesn't say too much anymore, but it's the thought that counts.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.

Wednesday, May 5, 2010

A NEW CONTRACT WITH AMERICA

Back in 1994, the Republicans in Congress led a movement to implement sweeping government reforms in what was called a "Contract with America." This was a clever political ploy by the party to elect congressmen and, to their credit, they delivered on their promises. Whether you agreed with them or not is immaterial, the "contract" concept captivated the public's imagination as the politicians felt compelled to comply with it. Perhaps it is time to implement another "Contract with America," not so much to enact any particular legislation but to enforce how our politicians will act and behave while serving in office. Think about it, aside from their oath of office and the congressional rules by which they operate, there currently isn't anything committing an elected official to how he will represent his constituents. Polls tell us the American public believes government is broken and, consequently, have lost faith in their elected leaders. A formal contract would go a long way towards reestablishing trust.

If such a contract existed, what would it consist of? My first reaction is that it should include something to have the politician promise to support and defend the Constitution of the United Stated, but since this is already a part of their oath of office, it probably shouldn't be included in a new "Contract with America." Aside from this, I can think of seven articles to include in such an agreement:

That you, the elected government official, hereby promises and swears to...

1. be mindful that you serve the constituents who elected you (your employer) and, as such, you will put their best interests ahead of your own. Further, you will regularly and consistently report on your activities to them.

2. constantly seek to improve the livelihood, well-being, prosperity, and standard of living for your constituents.

3. be mindful of your fiduciary responsibilities, whereby you pledge government will live within its means, in accordance with an approved budget.

4. lead by example. This means you will not engage in illegal activities or moral turpitude. Violations of ethical standards will not be tolerated and you will be held accountable for your actions.

5. deliberate the issues of the day with honesty, candor, courtesy, and a professional attitude. You will do what is best for your constituency and not your political party.

6. not vote to place military or public personnel in harm's way without first being absolutely convinced of the necessity to do so.

7. endeavor to do what is fair and equitable for everyone.

There is nothing startling here. This is how we expect all of our elected officials to behave, and why we become disillusioned when they do not live up to these standards. Perhaps if this became an official document though, such as the type of contract employees regularly sign in business, they may be more inclined to abide by it.

Come to think of it, maybe we should include having them read the Constitution now and then. I can't imagine it would hurt anything, can you?

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.

Monday, May 3, 2010

THE DIGNITY OF WORK

I had a friend who used to be very class conscious when it came to work. He wouldn't socialize with other people he deemed below him and was very choosy when it came to where he lived. If the wrong class of workers were in the neighborhood, he wouldn't visit the area (let alone move into it). It had nothing to do with race or religion, only the types of jobs people had. In his mind, there was a clear delineation between people based strictly on their livelihood; e.g., blue collar labor, technical people, middle management, professional people, and executives. I guess we are all a little class conscious about how people make a living, a kind of one-upmanship, but I never saw it quite this vividly before.

This bothered me because I believe in the dignity and honor of any job, regardless how mundane it may seem. This caused me to do some soul-searching as to why I felt this way and I suppose it is because I am acutely aware of my family's history; e.g., how we came to this country from Scotland, which certainly wasn't in a luxury liner, how we struggled to get a foothold here, how we survived the Great Depression, and how we prospered following World War II.

Like many of you, I can recall the menial jobs both my grandfather and father performed to help the family survive. Interestingly, they never complained about it but, rather, always spoke with pride of how well they did their jobs. For instance, my grandfather used to be employed by the Wickwire Steel Company in Buffalo, New York where he ran a machine to make the rebar mesh used in such things as concrete sidewalks. It was certainly not a glamorous job. In fact, it was rather difficult as the machines would frequently break down. Instead of waiting for the machine to be fixed by someone else, as his union wanted him to do, he learned how to fix the machine himself. He figured he couldn't get paid if the machine was idle, so he devoted his own personal time to learn as much about it as he could. His knowledge of the machines grew to the point where he eventually became the head of maintenance. Whereas he could have done nothing, instead he elected to take a proactive approach.

To my grandfather's way of thinking, his job was no better or worse than anyone else's. He was just thankful he had one and did it to the best of his ability. This taught me you should not look down your nose at anyone for the job they have, but rather how well they perform it. I have much more respect for the common uneducated laborer who knows what he is doing as opposed to a well educated professional who is a derelict.

It is fundamental to the human spirit that we all believe we are leading a worthy and honorable life. Since work is an inherent part of our life, how meaningful our job is depends on what we make of it. If we take a defeatist attitude and treat it as a triviality, we will suffer from low self-esteem and become jealous of others. However, if we adopt a professional attitude towards our job, regardless of its magnitude, we will have a more positive sense of self worth.

With this said, I don't understand the obsession a lot of High School Guidance Counselors have in pushing students towards a college education. Not everyone is predisposed to attending college, some are better served by going into a trade school or the military. Yet, many guidance counselors pooh-pooh such institutions thereby creating a snobbish attitude towards them. Believe me, there is nothing dishonorable about learning mechanics, auto repair, plumbing, carpentry, or serving in the military. Imagine where we would be without such professions.

One of the main reasons I have enjoyed my time in the Masons is that we are taught regardless of your station in life, everyone serves on the level. In other words, everyone has an equal say regardless of who they are, thereby taking ego out of the formula and creating a sense of cooperation.

I do not know how well we are passing this lesson of work dignity to our young people, but I fear we are creating a generation of people who are more class conscious than the last, and never satisfied with the job they have, regardless what it is. From a psychological point of view, this should have profound long term effects on our productivity and our culture.

Keep the Faith!

Note: All trademarks both marked and unmarked belong to their respective companies.

Tim Bryce is the Managing Director of M. Bryce & Associates (MBA) of Palm Harbor, Florida and has over 30 years of experience in the management consulting field. He can be reached at timb001@phmainstreet.com

For Tim's columns, see:
http://www.phmainstreet.com/timbryce.htm

Copyright © 2010 by Tim Bryce. All rights reserved.